1. First Lesson
   • Introduction to ITIL 4
   • Key Concepts of Service Management
2. Second Lesson
   • The Four Dimensions of Service Managegement
   • The ITIL 4 Service Value System
3. Third Lesson
   • The Service Value Chain
   • ITIL 4 Guiding Principles
4. Fourth Lesson
   • ITIL 4 Practices
   • Course Review

Date Started:
Date Finished:

Tags: #cert